Privacy at Voltly

We design Voltly to work with the minimum data needed to operate the service, prevent fraud, and provide support. We do not sell your personal data.

What we collect

Typical data we process to provide the service:

Account details (phone number and optional email).
Rental events (borrow/return timestamps, station identifiers, device identifiers).
Security signals (device identifiers, IP address, and anti-abuse logs).
Payment references and provider responses required to complete transactions.

How we use it

Operate rentals and keep inventory accurate.
Process wallet top-ups and reconcile payment results.
Prevent fraud, investigate abuse, and resolve disputes.
Provide customer support and improve service reliability.

Retention

We keep data only as long as needed for operations, security, and legal compliance. Some financial records may be retained as required by law.

Your choices

You can request help accessing or correcting account data.
You can request deletion where applicable (subject to legal requirements).
You can contact support for privacy questions or concerns.